We take the issue of client confidentiality very seriously. All our staff are bound by an internal confidentiality agreement. We are also willing to enter into any external confidentiality agreements as our clients wish.

We dispose of confidential material securely.

Sensitive or confidential material can be collected and delivered by courier at an agreed cost

Jigsaw Legal and its staff will use best endeavours to transcribe accurately any audio supplied by the client. In the event that JIGSAW LEGAL is unclear of either a word or a sentence we will highlight this appropriately in the document. Final proofreading, checking or editing always remains the responsibility of the client and JIGSAW LEGAL will not be held liable for any use of said documents by the client. We clearly indicate any words for which we are not 100% certain.

Force Majeure In the event of circumstances beyond the control of JIGSAW LEGAL will be entitled to delay or suspend its service without penalty, but will continue to work closely with the client to minimise business disruption where possible. Circumstances beyond our control include, but are not limited to, strikes, accidents, fire, loss of power or breakdown of equipment or inability to access the Internet at either client or JIGSAW LEGAL's locations.

Confidentiality, Security, and Privacy All transcriptionists have signed Confidentiality Agreements. A copy will be provided on request.

We use secure transmission (128 bit SSL encryption) for the delivery and/or transmission of all audio and documents.

We will only disclose client confidential information if required under law or as necessary to fulfil our obligations.