Well 2014  has already had a busy start.

2013 was a good year and I have just been gathering some stats:



Telephone service levels:

• 95% of calls answered within 1 minute and 100% of answer machine messages answered same day (the answer machine is often on when we are busy dealing with transcriptions)

Transcription service levels:

• 100% of transcriptions returned within agreed timescales
• 100% of transcriptions completed with no reported errors

Staffing levels:

• 3 permanent staff
• In 2013 we expand our services to include 37 temporary transcribers and translators.

Additional services:

2014 additions can be found on our website www.jigsawlegal.net

We are further developing a database of interpreters and translators.

We recently added a transcriber who is able to proof read Braille. We can also arrange to transcribe text to alternative formats, such as: Braille, Large Print and Audio.

Technology:

• We launched our new website in 2012 www.jigsawlegal.net
• We updated our online document management system
• You now can access your stored files from anywhere in the world via our I Phone mobile app.
• We added WeTransfer. This is a platform for transferring large digital files up to 2GB
• We utilise software that takes the sound from a DVD recording and converts the sound into standard sound format that can be transferred to a CD. This also makes it easier to transcribe without the need to view the DVD.